An Advance Medical Directive allows you to state your healthcare preferences and designate someone to make medical decisions on your behalf if you become incapacitated and unable to communicate your wishes. It can include instructions for both physical and behavioral health care.

• English
• Spanish

The Change of Provider Form can be used by members to request a change in their behavioral health provider. This may include transferring to a different staff provider or receiving services at a different location.

• English
• Spanish

You have the right to file a complaint regarding your substance use disorder (SUD) provider with the California Department of Health Care Services (DHCS). This notice provides information on how to submit a complaint and access the complaint process.

• Complaints Notice to Members

• Language Assistance Poster
• Notice of Availability of Language Assistance Services

The Provider Directory contains information about mental health and substance use disorder treatment Medi-Cal providers within Stanislaus County Behavioral Health and Recovery Services (BHRS). Members can use this resource to find providers that best meet their treatment and service needs.

• MHSUD Provider Directory English
• MHSUD Provider Directory English - Large Print
• MHSUD Provider Directory Spanish
• MHSUD Provider Directory Spanish - Large Print
• MHSUD Provider Directory Update Form

The Integrated Member Handbook explains behavioral health services, your benefits and how to get care. It will also answer many of your questions.

• English
• English - Large
• Spanish
• Spanish - Large

NAR Your Rights explains member rights and if you do not agree with the plan’s decision regarding an appeal, you can ask for a “State Hearing” and a judge will review your case.

• NAR Your Rights

Stanislaus County BHRS complies with federal and state civil rights laws and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity, sexual orientation, or other protected characteristics.

• English
• Spanish

Stanislaus County BHRS has a way for members to work out any problems related to the services they want or are receiving. This is called the problem-resolution process, and it could involve the following:

• The Grievance Process: A verbal or written expression of unhappiness about anything regarding your specialty mental health services, substance use disorder services, a provider, or the county.
• The Appeal Process: An appeal is when you don’t agree with the county's decision to change your services (e.g., denial, termination, or reduction to services) or to not cover them.
• The State Fair Hearing Process: A State Fair Hearing is a meeting with an administrative law judge from the California Department of Social Services (CDSS) if the county denies your appeal.

• Digital Grievance/Appeal Form
• English
  • Grievance/Appeal/Expedited Appeal Poster
  • Grievance/Appeal/Expedited Appeal
  • Grievance/Appeal/Expedited Appeal - Large Print
• Spanish
  • Grievance/Appeal/Expedited Appeal Poster
  • Grievance/Appeal/Expedited Appeal
  • Grievance/Appeal/Expedited Appeal - Large Print